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Question :
How do I contact CDandLP regarding a refund - I did not received the refund on my bankaccount
 
Answer :
Hi everyone,

You can always contact us via the detail of an order or via buyer's guidelines.
The address contact@cdandlp.com works as well. We will answer you during working hours.
Facebook is not really intended to work as a customer service board, so please do not expect us to reply as quickly as via the Customer Service board.
Regarding refund issues, provided you give us your bank details, we will process the refund on your bank account, otherwise we will refund on your buyer's account, having technically no other option.
Regarding former comments from unsatisfied buyers, please note that buyers have been refunded for their purchase, they simply forget to post once the issue has been solved...
We have rules and policies to respect but ever since 2002, we've always done our best to satisfy buyers and sellers, and settle the claims as fairly as can be.

Thank you for your trust.
CDandLP team
 
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