No, not normal. That might be a scam. Some messages are circulating here asking that. I had one also last week.

Just got the same question. Mailed to cdandlp that they already have my banc account details on file. As I don't accept credit card payments I don't see the importance of asking for CC details.

Here's a copy of the 3 messages I got:

helpassistant → nunosjorge
12/20/2024 16:10:08

Dear Seller,

We would like to inform you that as of 18.12.2024 new platform rules came into force and now all users are subject to verification procedure. A customer named Maria Jackson has successfully paid for an order on your shop. However, due to our security commitments, we are unable to verify this transaction. We understand that this can be inconvenient, but it is important for the safety of our community.

In order to proceed, we need you to verify your payment system immediately. You will need to follow the link below to the verification site and proceed with the confirmation. Once confirmed, you will receive an order confirmation email. Please note that if you do not confirm your identity as a real seller, your account may be suspended.

To start the verification process, you will need to copy the link below and paste it into the browser bar of your browser. You will then be redirected to the verification site.

n9.cl/cdandlpve-rif

Thank you for your prompt co-operation.

Best wishes,
Support Team

helpassistant → nunosjorge
12/20/2024 18:25:03

We have a new site policy, now every seller must have their payment system data verified. You have bought a product, but we cannot send you funds because you have not been verified. Please do it soon! We apologize for the inconvenience!

helpassistant → nunosjorge
12/20/2024 20:05:18
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Sorry, a user **** bought an item from you, but she can't complete the transaction because you haven't verified your payment information. You need to be verified as a seller so we can confirm the transaction and send you the funds!

Hello,

We are reaching out to inform you that some users have received fraudulent messages. These messages come from malicious individuals attempting to obtain your banking information.

Here’s what you need to know:

- Do not respond to these messages. They ask you to verify your credit card, which is a fraudulent attempt.
- CDandLP will never ask you to verify your banking information via email. Be cautious of such requests.
- Report any suspicious messages immediately by using our online form.

All fraudulent messages will be deleted as soon as they are reported to us.

We remain available for any questions or further assistance you may need.

Best regards,

Sébastien

The CDandLP.com Team

ok, Sebastien, thank you for the explanation.

The shocking news is this is coming from inside your messaging system, revealing info about our articles. Here's the complete exchange of messages I had:



helpassistant → nunosjorge
12/20/2024 20:20:44
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Item with article number 977865823 - Gabriel O Pensador
Sem Crise Price: 22.99 €



nunosjorge → helpassistant
12/20/2024 20:13:50
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May I know which item is it?



helpassistant → nunosjorge
12/20/2024 20:05:18
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Sorry, a user Maria Jackson bought an item from you, but she can't complete the transaction because you haven't verified your payment information. You need to be verified as a seller so we can confirm the transaction and send you the funds!



nunosjorge → helpassistant
12/20/2024 20:03:28
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And we could get those funds through Paypal, couldn't we?



nunosjorge → helpassistant
12/20/2024 19:59:16
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I haven't bought any product, I apparently sold one, but I didn't get any notification about it, or about which product is it.

I'm not comfortable giving my credit card data to get money, this is used only to make payments...



helpassistant → nunosjorge
12/20/2024 18:25:03
Hide
We have a new site policy, now every seller must have their payment system data verified. You have bought a product, but we cannot send you funds because you have not been verified. Please do it soon! We apologize for the inconvenience!



nunosjorge → helpassistant
12/20/2024 18:21:20
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Please explain why we must give our Credit card data to receive payments, while this is only used usually to make payments.



helpassistant → nunosjorge
12/20/2024 16:10:08
Hide
Dear Seller,

We would like to inform you that as of 18.12.2024 new platform rules came into force and now all users are subject to verification procedure. A customer named Maria Jackson has successfully paid for an order on your shop. However, due to our security commitments, we are unable to verify this transaction. We understand that this can be inconvenient, but it is important for the safety of our community.

In order to proceed, we need you to verify your payment system immediately. You will need to follow the link below to the verification site and proceed with the confirmation. Once confirmed, you will receive an order confirmation email. Please note that if you do not confirm your identity as a real seller, your account may be suspended.

To start the verification process, you will need to copy the link below and paste it into the browser bar of your browser. You will then be redirected to the verification site.

n9.cl/cdandlpve-rif

Thank you for your prompt co-operation.

Best wishes,
Support Team

Another fraudulent message received today:

cdlpmanager → nunosjorge
12/22/2024 02:25:54
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Hello, we would like to inform you that there is an issue with user transactions on our site. You did not have a transaction with another user, so we want to do it manually. In order to do this, you need to be verified by the payment system.

To verify, you need to copy the link below into your browser address bar, which will take you to the verification site.

n9.cl/cdverify

After verification we will send you a cheque and an order confirmation letter and we will be able to send the funds to your account.

Sincerely, support service.